Frequently Asked Questions
How long do I have to wait for my item?
Because each of our products are made to order, time delays from order to shipment do occur. Smaller, non-custom items can usually be ordered, made and shipped within 4 business days.
Any custom items please allow 4 business days (as long as you have told us what you want by answering the questions that have been sent to you) for a draft to be sent to you for approval.
Once the draft has been approved, by the time we cut and package it can take up to 7 business days.
If you've ordered a powder coated product, please allow up to 21 business days for it to be shipped after draft approval.
If there are any unexpected delays in the manufacture of your product, we will let you know via email.
Are all of your products Australian made?
YES! We are a young family, living in rural NSW, creating custom metal art all from our back yard!
Where can I choose the size of my custom property sign?
Our website shows approximate sizing as every sign is custom designed. This means that your sign can be up to the size you have selected, at the widest section. For example, if you would like a sign 50cm x 70cm you need to purchase a sign “Medium – up to 70cm”. If your sign is 60cm x 90cm you need to purchase a sign “Large – Up to 100cm”.
Where do I choose what I would like on my sign?
After purchasing your custom product, whether be Garden Stakes or any of our signs, you will receive an email confirming your order. That email will have a link inside it that will take you to a "questionnaire" where you will tell us exactly what you're after so we can craft the piece that you've been dreaming of.
Is it normal for my raw product to have grinding marks and imperfections?
YES! This will rust out in no time – trust us, leave them out in the weather for a few weeks and it will add to the character of the final product!
What is a backing plate?
Our signs come standard as one plate. With a backing plate, the wording is no longer see through. The wording stands out, which adds that extra WOW factor.
What is metal powder coating and what colours do you have available?
Powder coating is a extremely high quality and durable finish. We have all standard paint colours available, from our most popular, satin black and pearl white to hammer tone copper – Please just send us an email if you would like an abstract colour and we will let you know what we can create. If you would like more information on our powder coating, click the link here.
If I have a sign with a rusty front and a backing plate, will the rust run onto the backing plate?
Yes, it will over time. It is your responsibility to disuses with us the best ways to maintain your product.
Shipping Details
Currently, all items that are under the size of 105cm we offer free shipping.
Anything over 105cm will incur a shipping fee which will be calculated at checkout based on your location.
With the larger items, please be aware that some companies may not ship to you if your shipping address is remote or rural. Your best option here is to opt for a Free Pick Up in the Tamworth Area or, in your address you input your nearest freight depot (eg TNT) or business that has forklift availability, somewhere like Elders or Nutrien Ag.
Due to the complexities that occur when shipping our Garden Pears, we only offer pick up in Tamworth and surrounds area of NSW.
Add character to your garden or make a bold statement from the road. Our one-off pieces transform your property—whether you're decorating the yard or keeping warm on cool nights.
While you're waiting for your order, make sure your check us out on our socials.
Follow us on:
Contact Us
Dungowan, NSW, Australia 2340