Order Cancellations

If you order online, your order may only be cancelled if we receive and acknowledge notice from you within 24 hours of you placing your order. This however, will be at the discretion of Custom Cutting Studio and there will be an administration fee of $20 taken off your refund.

If we are creating a custom order for you, there is NO CANCELLATION OR RETURNS policy after you have approved the final draft.

If you are not happy with the quality of your product or feel your order is faulty or wrong, we must hear from you within 7 days of you receiving your order, in order for a refund to occur (this will be at the discretion of Custom Cutting Studio and with an administration fee of $20).

Privacy

Personal information collected by Custom Cutting Studio will not be passed onto any third party and will remain confidential.

Liability

Custom Cutting Studio will not be liable for any damage caused by any product or service, once the product leaves the Custom Cutting Studio Office.

Custom Cutting Studio will not guarantee any product we sell will be overly durable, even though we are using high quality metal and paint products. The signs are subject to Australia’s very harsh weather conditions. We will however always be happy to discuss with you options for the best way you can maintain your product, at your own expense, if you get in contact. This is your responsibility to ensure they are maintained.

Copyright

ANY and ALL designs, proofs and ideas on any or part of a sign, silhouette or artwork, that is received from [email protected], are designs owned by Custom Cutting Studio and are NOT to be replicated by anyone, for any reason, without prior, written permission from Custom Cutting Studio.

Solar Lights
If you choose to add LED Solar Lights to your sign. We will supply you with high quality lights and the components to run these (not including the battery). Custom Cutting Studio DOES NOT guarantee the products longevity nor will supply a warranty. We will however, ensure the lights work before shipping, and will supply you with photographic evidence. If the lights do not work on arrival, this is now your responsibility. We are happy to supply written details about each component, so they can be replaced at your expense, when asked via email.

Fire Pits and Grills
Once these have left our property, these are no longer our responsibility. What and how you use them, is up to you, and we (Custom Cutting Studio) are not liable for any damage to yourself, others or any belongings or property that maybe harmed by them.